Call Analytics

by 25–40%

The performance of key metrics increases (within 4–6 weeks). Thanks to personalized AI recommendations, managers receive specific tips on what to improve in their next call.

up to 10 times

Faster call evaluation. The platform automatically analyzes conversations and fills in quality criteria, freeing managers from manual listening. 1 call = 5–10 seconds instead of 3–5 minutes.

up to 0%

Reduced evaluation errors. The system uses uniform criteria, completely eliminating subjectivity and human bias. All assessments are always standardized, consistent, and accurate.

Automated Quality Analysis

The system applies predefined criteria, calculates performance metrics, generates analytics, builds employee efficiency matrices, and identifies areas for improvement.

AI Recommendations

For each call, AI-generated recommendations and a transcript are provided. Users can view the criteria structure, completion percentage, errors, and improvement suggestions.

Flexible Criteria Structure

You can create your own quality metrics: from first-level binary criteria to second- and third-level percentage indicators, organized into a hierarchy.

Employee Management

The platform supports creating organizations, employees, roles, assigning permissions, and connecting external data sources.

Automated Call Upload

Recordings can be uploaded manually or connected via cloud storage/API, and the system will automatically fetch new calls.

Activity Monitoring

The activity log records all user actions, and the built-in notification system alerts users about uploads, errors, and completed analyses.